Returns & Exchanges

We want you to love your nails. If something isnt right, here is how returns and exchanges work.

30-day returns

You may return unused items within 30 days of delivery for a refund (minus return shipping costs). To be eligible:

• Items must be unused and in original packaging
• A receipt or proof of purchase is required
• Sale items can be returned for store credit or exchange only

How to start a return

Please do not send your purchase back to the manufacturer. Instead:

1. Contact us at [email protected] with your order number
2. We will email you a return label within 1-2 business days (label fee is deducted from your refund)
3. Pack the items securely (original packaging preferred)
4. Drop off the package at the carrier location shown on the label
5. Refunds are issued to the original payment method within 5-10 business days of arrival

Non-returnable items

• Gift cards
• Items marked as final sale
• Used or opened products (hygiene)

Damaged or incorrect orders

If your order arrives damaged or with the wrong items, contact us as soon as possible with photos and your order number. We will replace or refund it at no cost to you.

Exchanges

Want a different style or size? Start an exchange through the same process above and note the item you would like instead. We will ship the replacement once the original is received.

Shipping costs

Customers are responsible for return shipping costs. If you use our prepaid return label, the label fee will be deducted from your refund. Original shipping fees are non-refundable.

Exchanges ship free within the US once the original item is received. For damaged or incorrect orders, we cover all shipping costs.